以下产品无法退回 - 清仓物品，被确定为不可退回的物品，停产商品，苹果硬件，电脑，拆开的软件，电子软件下载，书籍，CD，视频，黑胶唱片，转盘墨盒，管，耳塞， 耳塞和耳塞，雾液，和声，清洁产品，演示装置，特殊订单 - 定制/特殊订单
Returns of the following products must be made within 3 days of purchase – Vintage instruments
The following products cannot be returned – Clearance items, items identified as non-returnable, discontinued items, Apple hardware, computers, opened software, electronic software downloads, books, CDs, videos, vinyl records, turntable cartridges, tubes, in ear buds, earplugs and in ear monitors, fog fluid, harmonicas, cleaning products, demo gear, special orders -- both custom/special orders
The following fees apply to Band & Orchestra returns - All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00
Apple products incur a 10% restocking fee on any open box returns. Note: Apple hardware with defects in materials or workmanship, under the one-year Limited Warranty, are subject to Apple’s return policy. By using your Apple product, you are agreeing to be bound by the terms of the Apple One-Year Limited Warranty as set out on the manufacturer’s website.
Return in Store to Avoid Shipping Charges
Items purchased in-store or online can be returned to our store. Just bring a copy of your order confirmation email or the packing slip you received with your order. Credit will be issued immediately. If you return your product in-store, you can avoid paying return shipping charges.
Abuse of Return Privileges
Our return policy is in place to ensure our customers don’t get stuck with the wrong piece of gear. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.
Refer to your packing list for international return instructions. If you have questions or need assistance, please call our customer service representatives at 0755-83220600.
Requesting to Return a Product By Mail
Contact our experts at 0755-83220600 to obtain a return authorization. Online orders not being returned to a retail location should be shipped to: